Feature
Call transcription: a searchable record of every conversation
The foundation of the entire analysis: an accurate text of the call, split by agent and customer, available minutes after hang-up.
Who said what
Transcription separates agent and customer utterances (channel diarization), so downstream analysis knows whose words it scores. “Informed about recording” must be said by the agent — not anywhere in the call.
Phrase search + playback
Every transcript is searchable: type a phrase, see all highlighted occurrences, jump between them, and play back exactly that fragment of audio when in doubt. Checking how the team communicates a key clause takes minutes, not days.
Many languages, data in the EU
Each campaign has its own language — transcription works in Polish, English, German, Czech, Slovak, Ukrainian and more. All processing runs in the EU region, and scoring models read transcript text only — CallSea never analyzes tone of voice or agents’ emotions.
Frequently asked questions
How soon after a call is the transcript ready?
Within minutes of hang-up — transcription and AI scoring run automatically once the recording is ingested, with no manual triggering.
Are audio recordings stored?
Recordings are passed to transcription; what is stored permanently are transcripts and evaluation results — exclusively in EU data centers.