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Terms of service

1. General provisions

These terms govern the use of the callsea.app website and set out the general rules of the CallSea service. The service provider is SelectCentre sp. z o.o., Wiertnicza 89, 02-952 Warsaw, Poland, KRS 0000763236 (District Court for the Capital City of Warsaw, 13th Commercial Division), VAT ID PL6793178172, REGON 382082000, share capital PLN 5,000 (the "Company"). CallSea is offered to businesses (B2B) only. Detailed commercial, licensing and service-level terms are set out in the individual Agreement concluded with each Partner together with the CALLSEA General Terms and Conditions (GTC); in the event of any conflict, the Agreement and the GTC prevail over these terms.

2. Definitions

  • CALLSEA / Platform — SaaS software available at panel.callsea.app for analyzing call recordings: transcription and evaluation against the Partner's criteria, using AI technologies including large language models (LLMs);
  • Partner (Client) — the business for which the Platform is made available under an Agreement;
  • User — a natural person using the Platform on the Partner's behalf, within assigned permissions;
  • Campaign — a separate collection of recordings and results in the Platform, with its own criteria, language and permission configuration;
  • Input Data / Results — respectively: recordings and data provided by the Partner, and transcripts, evaluations and reports generated by the Platform;
  • Agreement — the CALLSEA agreement between the Company and the Partner, together with the GTC and annexes (including the DPA).

3. Scope of service

CallSea provides automatic call analysis: recording ingestion (SFTP, API or manual upload), transcription, quality scoring against Partner-configured criteria (checklists, point scales, critical-error rules), dashboards and trends, scheduled e-mail reports and integrations (SFTP, webhooks, REST API). Before paid cooperation begins, the Company may make a free test package available under a separate agreement. Integration and onboarding take place within the period agreed in the Agreement (as a standard, up to 14 days from its conclusion, provided the Partner supplies the required data and cooperates during integration).

4. Accounts and security

Access to the Platform requires an account. The Partner manages User permissions across three levels (personal, campaign, organization), is responsible for the confidentiality of its Users' credentials and is liable for Users' acts and omissions as for its own. The Company may block account access if the Platform is used in a way that threatens its security or breaches the Agreement, notifying the Partner accordingly.

5. Acceptable use

The following is prohibited: providing unlawful content; uploading recordings the Partner has no legal basis to process; actions that disrupt the Platform or aim at unauthorized access; configuring criteria that infer agents' emotions or state of mind (such configurations are blocked by the compliance validator — Art. 5 EU AI Act). Using callsea.app requires a browser with JavaScript enabled. The website uses cookies solely for visit statistics (Google Analytics) and only with the user's consent given in the banner — see the privacy policy for details.

6. Fees

Fees (the Subscription Fee) are agreed individually in the Agreement and settled in the billing periods specified there. Use of the test package is free of charge within the scope and period defined in the test-package agreement.

7. Personal data and confidentiality

Personal data processing is governed by the privacy policy and the data processing agreement (DPA) annexed to the Agreement. The parties keep each other's confidential information confidential as set out in the GTC. The Partner's duties as an AI-system deployer (including informing employees before AI evaluation goes live) are described on the Trust & security page; the onboarding pack includes an employee notice template and DPIA input data.

8. Liability

AI evaluation results support the Partner's decisions and are subject to human oversight; they are not a standalone basis for HR decisions, and every evaluation can be reviewed and challenged. The Company is not responsible for the content of Input Data or for the Partner having a legal basis to process it. Detailed liability rules, including limitations and force majeure, are set out in the Agreement and the GTC.

9. Complaints

Complaints regarding callsea.app or the Platform may be submitted to [email protected], with a description of the issue and contact details. We respond within 14 days of receipt; if more time is needed, we will explain why and indicate the expected response date.

10. Changes

The Company may amend these terms for valid reasons, in particular changes in law, in the scope or manner of providing services, or for security reasons. We give at least 14 days' notice by publishing the new version on the website, and by e-mail to Partners bound by an Agreement. Changes required by mandatory law, final rulings or directly related to Platform security may take effect sooner.

11. Governing law

Polish law applies. Disputes related to the website or the Platform are resolved by Polish courts — the court with jurisdiction over the Company's registered office.

Last updated: 15 July 2026.