Terms of service

Draft document. Structure and product facts are in place; content marked [TO BE COMPLETED] must be reviewed by counsel before publication. This page is noindex until finalized.

1. Definitions

[TO BE COMPLETED.]

2. Scope of service

CallSea provides automatic call analysis: transcription, quality scoring against client-configured criteria, dashboards, reports and integrations (SFTP, webhooks, REST API). The service is offered to businesses (B2B) only. [TO BE COMPLETED: SLA, support.]

3. Accounts and security

Access requires an account. The client manages user permissions across three levels (personal, campaign, organization) and is responsible for credential confidentiality. [TO BE COMPLETED.]

4. Fees

Fees are agreed individually in the client contract. [TO BE COMPLETED.]

5. Personal data and confidentiality

See the privacy policy and the DPA. Deployer duties under the EU AI Act are described on the Trust & security page. [TO BE COMPLETED.]

6. Liability

AI evaluation results support the client’s decisions and are subject to human oversight; they are not a standalone basis for HR decisions. [TO BE COMPLETED: limitations.]

7. Changes

[TO BE COMPLETED.]

8. Governing law

Polish law applies. [TO BE COMPLETED: venue.] Last updated: [TO BE COMPLETED].