The EU AI Act in the call center: what it really means for agent evaluation
AI evaluation of agents is a high-risk system. Employer duties, red lines and a vendor checklist — practical, no panic.
Compliance & AI Act
CallSea Blog
Call quality knowledge, backed by data
How to measure call center quality, build agent scoring criteria and deploy AI call analysis in line with GDPR and the EU AI Act — no marketing fluff. More articles are available in the Polish edition.
Call quality
Manual reviews cover 1–2% of calls. What are you missing in the other 98%?
A random sample doesn’t tell the truth about team quality. Do the math on how much your QA team really hears — and what it means for catching critical errors.